Support / Terms of Use

Terms of Service

Effective :1 Sep 2016 (updated 1 Sep 2016)

Welcome to EGLOO!

Truen (collectively referred to as 'Truen', 'we', 'us' or 'our') manufactures, markets and sells home security products (the "Product", "EGLOO"). We also provide additional features such as

(1) an EGLOO user account website that may be accessed at www.egloo.co.kr (a “Site”),

(2) software that may be downloaded to your smartphone or tablet to access services (“Mobile Apps”),

(3) subscription services, including services that can be accessed using the Web site and Mobile Apps (“Subscription Services”).

As used herein, the terms 'you' or 'user' refer to all individuals and entities that access and/or use the Services. These Terms of Use govern your access to and use of the Services. Please read these terms carefully. These Terms give you specific legal rights, and you may also have other legal rights in addition, which vary from jurisdiction to jurisdiction.
The disclaimers, exclusions, and limitations of liability under these Terms will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of these Terms may not apply to you.



1. Scope, acceptance of the Terms of Use, Term and Termination

(a) These Terms of Use and the applicable Privacy Policy available at www.egloo.co.kr (the 'Privacy Policy'), with the Terms of Use, one and single document, govern your access and use of the Services. Please read them carefully.

(b) By your affirmative actions of registering on the Site, of accessing and/or using all or part of the Services, you acknowledge that you have read, understood, and agree to be bound by the provisions of these Terms of Use and Privacy Policy. If you do not agree with all or part of these Terms of Use or Privacy Policy, do not register, access, browse or use all or part of the Services.

(c) We may change these Terms of Use at any time without prior notice. You may read the up to date and effective version of these Terms of Use at any time on the Site. The revised Terms of Use will become effective upon posting on the Site. Any use of the Services after such posting shall constitute your acceptance of any such changes. If you do not agree with all or part of the revised Terms of Use, do not continue to use the Services and cancel any registration you may have.

(d) These Terms will remain in full force and effect so long as you continue to access or use the Services, or until terminated in accordance with the provisions of these Terms. At any time, Truen may (i) suspend or terminate your rights to access or use the Services, or (ii) terminate these Terms with respect to you if Truen in good faith believes that you have used the Services in violation of these Terms, including any incorporated guidelines, terms or rules. If you transfer a Product to a new owner, your right to use the Services with respect to that Product automatically terminates, and the new owner will have no right to use the Product or Services under your Account and will need to register for a separate Account with EGLOO.

(e) Upon termination of these Terms, your Account and your right to use the Services will automatically terminate.



2. Use of the Services

(a) The Services are for use by users who can form a binding contract with EGLOO. Only individuals age 13 and older are permitted to use the Services. In the event of you are under the age of 13, you will only use the Services with the consent of a parent or legal guardian. By registering, accessing or using the Services, you represent that the information provided about yourself, including your age or the consent of a parent or legal guardian, is accurate and complete.

(b) The Services contain all types of information and material, including but not limited to software, text, graphics, communications, measures, tests, results, photographs, drawings, profiles, messages, websites links, music, video files or other animated or non-animated images, designs, music, audio files or other sounds, reports, and data files, and any other content, either owned by or licensed to Truen by any third party, including other users of the Services, to the exclusion of your User Generated Content as defined hereinafter (collectively referred to as the 'Content').

(c) The Services and Content are protected by Korean intellectual property laws and any other intellectual property law that may apply. You acknowledge and agree that Truen (or its licensors) own all legal rights, title and interest in and to the Services and Content, including any intellectual property rights which subsist in the Services and Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by Truen and that you shall not disclose such information without Truen's prior written consent.

(d) Truen grants you a personal, non-transferable, non-exclusive, right (without the right to sublicense) to access and use the Services provided to you as part of the Services. The right is for the sole purpose of enabling you to use and enjoy the benefit of the Product(s) you registered on the Site and, as long as you have the right to be registered, to access or to use the Services, in the manner permitted by these Terms of Use.

(e) The rights granted to you in these Terms are subject to the following restrictions: (i) you agree not to license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Services; (ii) you agree not to modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services; (iii) you agree not to access the Services in order to build a similar or competitive service; (iv) except as expressly stated herein, no part of the Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means; (v) you agree not to upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer or communication network, computer, handheld mobile device, data, the Services, the Product, the Product Software, or any other system, device or property; (vi) you agree not to interfere with, disrupt, or attempt to gain unauthorized access to, the servers or networks connected to the Services or violate the regulations, policies, or procedures of such networks; (vii) you agree not to access (or attempt to access) any of the Services by means other than through the interface that is provided by Truen; and (viii) you agree not to remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) which may be contained in or displayed in connection with the Services. Any future release, update, or other addition to functionality of the Services shall be subject to these Terms.

(f) Truen may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Services and/or the Product Software (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to terminate your Account and stop using the Services and the Product. If you do not terminate a previously created Account, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Services and the Product and you agree to promptly install any Updates Truen provides. Your continued use of the Services and the Product is your agreement to these Terms with respect to the Services.

(g) Please review the Privacy Policy for EGLOO Web Sites. The document describes practices regarding the information that Truen may collect from users of the Products and Services, including any Content or User Submissions.

(h) We care about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

(i) We reserve the right, at any time, to modify, suspend, or discontinue the Services or any part thereof with or without notice. You agree that Truen will not be liable to you for any modification, suspension, or discontinuance of the Services or any part thereof.

(j) Although the Sites are accessible worldwide, the Products and Services provided or accessed through or on the Sites are not available to all persons or in all countries. If you choose to access the Sites from outside a country in which Truen supports the Product and Services listed here ("Target Country"), you do so on your own initiative and you are solely responsible for complying with applicable local laws in your country. You understand and accept that the Sites are not designed for use in a non-Target Country and some or all of the features of the Sites may not work or be appropriate for use in such a country. To the extent permissible by law, Truen accepts no responsibility or liability for any damage or loss caused by your accessing or use of the Sites or Truen Products in a non-Target Country. You will be bound by these Terms wherever you access or use the Sites or use the Services.



3. Agreed Usage and Limitations Of EGLOO Services

(a) The Services are intended to be accessed and used for non-time-critical information and control of the Product(s). While we aim for the Services to be highly reliable and available, they are not intended to be reliable or available 100% of the time. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond Truen’s control, including Wi-Fi intermittency, service provider uptime, mobile notifications and carriers, among others. You acknowledge these limitations and agree that Truen is not responsible for any damages allegedly caused by the failure or delay of the Services.

(b) You acknowledge that the Services, including remote access and mobile notifications, are not intended to be 100% reliable and 100% available. We cannot and do not guarantee that you will receive notifications in any given time or at all. YOU AGREE THAT YOU WILL NOT RELY ON THE SERVICES FOR ANY LIFE SAFETY OR CRITICAL PURPOSES. MOBILE NOTIFICATIONS REGARDING THE STATUS AND ALARMS ON YOUR TRUEN PRODUCT(S) ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY. The information provided by Truen on what to do in an emergency is based on authoritative safety sources, but there is no way for Truen to provide specific information relating to a situation in your home or elsewhere. You acknowledge that it is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.

(c) The Services may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, or other circumstances. You agree that you will not be entitled to any refund or rebate for such suspensions. Truen does not offer any specific uptime guarantee for the Services.

(d) The Services will not be accessible without: (i) a working Wi-Fi network in your home that is positioned to communicate reliably with the Products; (ii) an Account; (iii) mobile clients such as a supported phone or tablet (required from some functionality); (iv) always-on broadband Internet access in your home with bandwidth sufficient to support the Products you use; and (v) other system elements that may be specified by Truen. It is your responsibility to ensure that you have all required system elements and that they are compatible and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met.

(e) The Services provide you information (“Product Information”) regarding the Products in your home and their connection with other products and services. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing Product Information through the Services is not a substitute for direct access of the information in the home.

(f) All information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which (or from whose account) such Content originated and Truen will not be liable for any errors or omissions in any Content. Truen cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we cannot guarantee the authenticity of any data that users or merchants may provide about themselves. You acknowledge that all Content accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services.

(g) You warrant, represent and agree that you will not contribute any Content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) impersonates any person or entity, including without limitation any employee or representative of Truen; (v) contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program; (vi) jeopardizes the security of your EGLOO Account or anyone else’s Account (such as allowing someone else to log in to the Services as you); (vii) attempts, in any manner, to obtain the password, account, or other security information from any other user; (viii) violates the security of any computer network, or cracks any passwords or security encryption codes; (ix) runs Mail list, Listserv, or any form of auto-responder or “spam” on the Services, or any processes that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure); (x) copies or stores any significant portion of the Content; or (xi) decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

(h) Data protection and privacy laws where you live may impose certain responsibilities on you and your use of the Product(s) and Services. You agree that you are responsible for ensuring that you comply with any applicable laws when you use the Product(s) and Services, including but not limited to any laws relating to the recording or sharing of video or audio content.



4. Ownership and Intellectual Property

(a) You acknowledge that all intellectual property rights, including without limitation copyrights, patents, trademarks, and trade secrets, in the Product, Product Software, and Services (i.e., the Sites, Web Apps, and Mobile Apps) are owned by Truen. Your possession, access, and use of the Product, Product Software, and Services do not transfer to you or any third party any rights, title, or interest in or to such intellectual property rights. Truen and its suppliers reserve all rights not granted in these Terms. The Services are licensed to you, not sold, under these Terms. You may only copy parts of the Services (including this Site) on to your own computer for your own personal use. You may not use the content of the Services in any other public or commercial way nor may you copy or incorporate any of the content of the Services into any other work, including your own web site without the written consent of Truen. You must have a license from us before you can post or redistribute any portion of the Services. Other than with respect to User Submissions, Truen retains full and complete title to all content on the Services, including any downloadable software and all data that accompanies it. You must not copy, modify or in any way reproduce or damage the structure or presentation of the Services or any content therein.

(b) Feedback. You may choose to, or Truen may invite you to submit comments, suggestions, or ideas about the Products or Services, including how to improve the Products or Services (“Ideas”). By submitting any Ideas, you agree that your submissions are voluntary, gratuitous, unsolicited, and without restriction and will not place Truen under any fiduciary or other obligation. Truen may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that Truen does not waive any rights to use similar or related ideas previously known to Truen, developed by its employees, or obtained from other sources.



5. Indemnity

You agree to defend, indemnify and hold Truen and its suppliers harmless from any damages, liabilities, claims or demands (including costs and attorneys’ fees) made by any third party due to or arising out of (i) your use and each Authorized User’s use of the Products or Services, (ii) your or your Authorized Users’ violation of these Terms, (iii) any User Submissions or Feedback you provide; or (iv) your or your Authorized Users’ violation of any law or the rights of any third party. Truen reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Truen and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Truen’s prior written consent. Truen will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.



6. Warranty

(a) The warranty for the product and product software are set forth in the limited warranty available on www.egloo.co.kr.

(b) TRUEN MAKE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE CONTENT AND SERVICES, INCLUDING BUT NOT LIMITED TO THEIR OPERATION, ACCURACY, RELIABILITY, COMPLETENESS, TIMELINESS OR RELIABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL OPERATE ERROR FREE, WILL BE INTERRUPTED OR AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, OR THAT THE SERVICES, ITS SERVER, OR THE CONTENT, ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES. IF YOUR USE OF THE PRODUCT OR THE SERVICES CAUSES THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, NO TRUEN SHALL BE RESPONSIBLE FOR THOSE COSTS. THE PRODUCT AND SERVICES ARE PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OF IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR PARTICULAR PURPOSE.



7. Limitation of Liability

(a) IN NO EVENT SHALL TRUEN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OR INABILITY TO USE, OR RESULTING FROM USE OF THE PRODUCT AND THE SERVICES, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF TRUEN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TRUEN SHALL NOT BE SUBJECT TO LIABILITY FOR THE TRUTH, ACCURACY OR COMPLETENESS OF THE PRODUCT AND SERVICES, OR ANY OTHER INFORMATION CONVEYED TO THE USER, OR FOR ERRORS, MISTAKES OR OMISSIONS THEREIN, OR FOR ANY DELAYS OR INTERRUPTIONS OF THE DATA, OR INFORMATION STREAM FROM WHATEVER CAUSE. YOU AGREE THAT YOU USE THE PRODUCT AND SERVICES AT YOUR OWN RISKS.

(b) Some countries applicable law do not allow certain of the above limitations or exclusions, in which case they may not apply to you. IN SUCH COUNTRIES, THE LIABILITY OF TRUEN SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

8. Fees and Payment

(a) Certain Services may be provided for a fee. You shall pay all applicable fees in connection with the Services selected by you.

9. Applicable Laws

(a) Those Services are hosted in the Republic of Korea. If you access the Services from outside of Korea, you do so at your own risk. Whether inside or outside of Korea, you are solely responsible for ensuring compliance with the laws of your specific jurisdiction.

(b) These Terms of Use are governed by Korean law. Any dispute resulting from these Terms of Use will fall within the exclusive jurisdiction of the competent Korean courts. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.



10. General

(a) Truen reserves the right to make changes to these Terms. We'll post notice of modifications to these Terms on this page. You should ensure that you have read and agree with our most recent Terms when you use the Services. Continued use of the Services following notice of such changes shall indicate your acknowledgment of such changes and agreement to be bound by the revised Terms.

(b) Notwithstanding the foregoing, Truen may seek injunctive or other equitable relief to protect its confidential information and intellectual property rights or to prevent loss of data or damage to its servers in any court of competent jurisdiction. (c) Assignment. These Terms, and any associated rights or obligations, may not be assigned or otherwise transferred by you without Truen’s prior written consent. These Terms may be assigned by Truen without restriction. These Terms are binding upon any permitted assignee. (d) Truen may provide notifications to you as required by law or for marketing or other purposes via (at its option) email to the primary email associated with your Account, mobile notifications, or posting of such notice on www.egloo.co.kr. Truen is not responsible for any automatic filtering you or your network provider may apply to email notifications. (e) Please see here for Truen’s address. You may report complaints to the Consumer Services by contacting them in writing at 1309, Woolim e-Biz Center I, 28, Digital-ro 33-gil, Guro-gu, Seoul, Korea, or by telephone at +82 1644-2687. (f) Copyright/Trademark Information. Copyright © 2005–2016, Truen Co., Ltd. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Services are the property of Truen. You are not permitted to use any of the Marks without the applicable prior written consent of Truen. Truen reserves the right to alter product and services offerings, specifications, and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this or in related documents.