Support / Privacy Policy

Privacy Policy

Effective :1 Sep 2016 (updated 1 Sep 2016)

Your privacy is very important to us at EGLOO ('EGLOO', 'Truen', 'we', 'us' or 'our'). Accordingly, Truen has developed this Privacy Policy to explain our policy with respect to data identifying or allowing to identify, directly or indirectly, a person using one or several specific elements ('Personal Data') and other information and measurements (the 'Measurements'). Personal Data and Measurements are either generated or collected by Truen or given by you when using any of the Truen products (the 'Product'), our website located at and more generally all URL and websites administered by Truen or within the domain (the 'Site') and its services (the 'Site Services'), and our software (the 'Software', the 'Computer Software' and 'Mobile Software'). As used herein, the term 'Services' means the Site, Site Services, Computer Software and Mobile Software.

1. Information We Collect:

When you interact with us through the Site, we may collect Personal Data and other information from you, as further described below:
Personal Data that you provide through registration to or usage of EGLOO's Services: We collect Personal Data when you register through the Site or the Mobile Software and create an account. This Personal Data includes email and EGLOO account password. Except In connection with your order to purchase a product through the Site, we do not collect any credit card or other financial account information. We also collect information when you set up our Product(s) such as the set up location. We collect Personal Data and Measurements when you use our Product(s) and Services. We may also collect Personal Data or Measurement through automated means we use to monitor or work the Services, such as but not limited to information about your Product, its capabilities and applications, the way you use it, your activities on/with the Services, your IP address, your browser, etc.
Personal Data That You Provide through other use of the Services: We also collect Personal Data when you access the EGLOO Services and/or other parts of the Site and elect to provide Personal Data through the Site. For example, we collect Personal Data when you complete a survey, register for a promotion or special offer, send us an e-mail message, participate to an online forum or community or customize the Services.
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data through the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of EGLOO

2. Other Information, cookies:

When you access the EGLOO Services through the Site, we receive and store certain personally non-identifiable information. Such information, which are collected passively using various technologies, cannot be used to specifically identify you. Therefore, such information shall not be regarded as Personal Data. Truen may store such information itself and/or such information may be included in databases owned and maintained by Truen. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process. In operating this Site, we may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyze Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. In some cases, you will be asked to provide prior written consent before we use certain types of cookies. In all cases in which we use cookies, we will not collect Personal Data except with your permission. On most web browsers, you will find a 'help' section on the toolbar. Please refer to this section for information on how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site's features.

3. Our Use of Your Personal Data and Other Information.

In any case, Truen uses the Personal Data in a manner that is consistent with this Privacy Policy. We use your Personal Data and Measurements for the purpose for which it was provided, including without limitation for the purposes described further below:
Provision and Monitoring of the Services: We will use your Personal Data to provide you with access to and support your use of the Services and to monitor your use of the Services. As part of the Services, we may use your Personal Data to provide you with personalized analysis and advices. We will also give you the opportunity to store, review and edit Personal Data and other information on the Site.
Surveys, Contests and Other Special Offers: From time to time, we may offer our users the opportunity to participate in surveys, contest and other special offers. If you provide us with Personal Data in this respect, we will only use that Personal Data for that particular purpose.
Questions and Requests: If you contact us by e-mail or otherwise, we will use the Personal Data you provide to answer your question or resolve your problem.
Contacting You About Products, Services and Events: With registration to the EGLOO Services you agree that from time-to-time Truen may use your Personal Data to contact you in the future to tell you about products, services and events that may be of interest to you. Those communications will be provided with the possibility to Opt-out anytime on simple request.
Research and Data Analysis: In an ongoing effort to better understand and serve the users of the Sites and Services, Truen often conducts research on its customer demographics, interests and behavior, as well as research on measurements performed by the Product. Those researches are based on de-identified data, Measurements and other information. This research may be compiled and analyzed on raw data or an aggregate basis, and Truen may share this de-identified data with advertisers, researchers, business partners, publications, and other third parties. This data will not identify you personally, therefore shall not constitute Personal Data.
Service Improvement: We may use your Personal Data, aggregated Personal Data and other personally non-identifiable data collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Services.
Order Fulfilment: We may use your Personal Data collected through the Site to fulfill any orders you may place for products offered by Truen. Notwithstanding anything herein to the contrary, we will only use your credit card or other financial account information for order processing and fulfillment.

4. Our Disclosure of Your Personal Data and Other Information.

We consider your Personal Data and privacy to be a vital part of our relationship with you. There are, however, certain circumstances in which your Personal Data and Measurements may be shared with and use by certain third parties without further notice to you, as set forth below: Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Truen Internal Operating Functions: Truen, like many businesses, sometimes hires other companies to perform certain internal operating functions, such as mailing information, maintaining databases, auditing the Services, etc. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and such information is solely use for Truen’s own internal purpose.
Legal Requirements: Truen may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Truen, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
Third Parties Upon User Action or Authorization: If you choose to share your Personal Data or Measurements on other platforms than the Site such as, but not limited to, social networking websites, or to make publicly available on the Site your Personal Data or Measurements to other users and third parties, you must be aware that those Personal Data and Measurements you have chosen to share will be available for use to any third party.
Third Party Partner, Distributor/Reseller And Associated Features: In some cases, you may have acquired our product through a third party partner, distributor or reseller of our products, who may have bundle those products with its own features, such as applications. Such associated features may require all or part of your Personal Data or Measurement to provide you with all or part of its functionalities. With registration to the EGLOO Services for such products, you automatically Opt-in and allow us to share your Personal Data or Measurement with such third parties. This sharing of Personal Data or Measurement will be provided with the possibility to Opt-out anytime on simple request. In case of Opt-out, you hereby expressly acknowledge and agree to waive any claim against Truen with respect to the disrupted operation of the third party's associated features or of our product due to the Opt-out. In addition, you must be aware than once the sharing of information took place, the third party will be solely liable towards you for its own use of your Personal Data or Measurement, either before or after you Opt-out.
De-identified Personal Data: As described above, we may share information based on your Personal Data but not in the form of Personal Data. For example, we may share aggregated, in raw form or de-identified data with researchers, business partners, and other third parties.

5. Your Choices.

You can use the Site without providing any Personal Data. However, if you choose not to provide any Personal Data, you may not be able to use certain areas of the Site and/or certain EGLOO Services and Products. You will have the choice as to whether or not you wish to be contacted by us and/or by any third parties with offers for products, services and/or events that may be of interest to you. You can control these choices at the My Account section of the Site.

6. Exclusions.

This Privacy Policy does not apply to any personal data collected by Truen other than Personal Data and Measurements collected through the Site, Services and Products. This Privacy Policy shall not apply to any unsolicited information you provide to Truen through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as bulletin boards (collectively, 'Public Areas'), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, 'Unsolicited Information'). All Unsolicited Information shall be deemed to be non-confidential and Truen shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.

7. Links to Other Web Sites.

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Truen (the 'Third Party Sites'). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Truen endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

8. Security.

Truen takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail and/or Internet transmission. Please keep this in mind when disclosing any Personal Data through the Site.

9. Changes to EGLOO's Privacy Policy.

The Site and our business may change from time to time. As a result, at times it may be necessary for Truen to make changes to this Privacy Policy. Truen reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

10. Access to Information; Contacting EGLOO.

To keep your Personal Data accurate, current, and complete, please visit the My Account section of the Site. You may also contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site. Please also feel free to contact us if you have any questions about EGLOO's Privacy Policy or the information practices of this Site. You may contact us at