Support / FAQ

FAQ




You may download the guides through the links below.

 

1. Power connection guide

2. Installation & Registration guide.

 

Power connection requires advanced knowledge of electronics and wires.

 

If you have difficulties in connecting the power, hiring qualified installer might be a good idea.

Upgrading to the latest version of firmware is required for users who purchased the EGLOO Camera before March 2017 and using EvevryXcam App which is the former version of EGLOO App.

Please follow the Firmware Upgrade Guideline by downloading from the link below.

Before get started, please download the Cloud Manager and  the Latest Version of Firmware files.


DOWNLOADS

- Firmware Upgrade Guideline

- Cloud Manager

- Latest Version of Firmware


Rear of the camera could be warm to touch due to heat dispersal from inside. To prevent any accident or injuries, please read carefully following guidelines

 

1. Use only provided USB cable and power adapter

 

2. Do not encase your camera in any enclosures such as box or case

 

3. Do not cover your camera in any materials

 

4. Keep your camera out of reach of infants, children and pets, more than 1m (3 feet) away.

  (EGLOO Camera has 8X Digital Zoom and versatile body, so you should have no problem mounting your camera far enough from kids)

 

5. Do not get your camera, power adapter and cable wet

 

6. Operating temperature range of EGLOO Camera is 0° to 40° C (32° to 104° F)

[ Countries eligible for international shipping ]
1. Countries eligible for international shipping are subject to change without prior notice.
2. Make sure to check with the postal office of the destination country for more details on restrictions on volume and prohibited items.
Region 1  LAO PEOPLE'S DEM REP/ MACAO(CHINA) / MALAYSIA / MONGOLIA / MYANMAR / VIET NAM / CAMBODIA / THAILAND / TAIWAN /
 HILIPPINES
Region 2  NEPAL / MALDIVES / BANGLADESH / BHUTAN / BRUNEI DARUSSALAM / SRI LANKA / INDIA / INDONESIA
Region 3  GEORGIA / GREECE / NETHERLANDS / NORWAY / NEW ZEALAND / DENMARK / GERMANY / LATVIA / ROMANIA / LUXEMBOURG /
 MACEDONIA / BAHRAIN / BELGIUM / BELARUS / Bosnia and Herzegovina / BULGARIA(REP) / SAUDI ARABIA / CYPRUS / SWEDEN /
 SWITZERLAND / SPAIN / SLOVAKIA / SLOVENIA / UNITED ARAB EMIRATES / ARMENIA / IRELAND / AZERBAIJAN / ALBANIA / ESTONIA /
 UNITED KINGDOM / OMAN / AUSTRIA / JORDAN / UZBEKISTAN / UKRAINE / IRAN(ISLAMIC REP) / ISRAEL / CZECH REP / KAZAKHSTAN /
 QATAR / CANADA / CROATIA / TURKEY / PAKISTAN / PORTUGAL / POLAND(REP) / FRANCE / FINLAND / HUNGARY(REP)
Region 4  NIGERIA / ANTILLES(NETHERLANDS) / DOMINICAN REPUBLIC / RWANDA / MEXICO / MOROCCO / MAURITIUS / MOZAMBIQUE /
 BOTSWANA / BRAZIL / ARGENTINA / ALGERIA / ECUADOR / ETHIOPIA / EGYPT / ZAMBIA / DJIBOUTI / CHILE / CAPE VERDE / KENYA /
 COSTA RICA / CUBA / TANZANIA(UNITED REP) / TUNISIA / PANAMA(REP) / PERU / FIJI
※ Countries do not allow a package that exceeds 20kg
20kg  MACAO(CHINA) / MEXICO / MONGOLIA / MYANMAR / BAHRAIN / BANGLADESH / BELARUS / BOTSWANA / SPAIN / ARMENIA /
 ARGENTINA / ALGERIA / UKRAINE / IRAN(ISLAMIC REP / ISRAEL / EGYPT / DJIBOUTI / KAZAKHSTAN / QATAR / POLAND(REP)
[ International shipping rates by countries ]
[ Shipping Rates are applied for 7/1~9/30. The rates might change after the period. ] 
[ 1EA = Product 1ea(0.60Kg) + packing box(0.50Kg - max 4EA) ]
Quantity
(Each)
Weight
(kg)
Region 1 Region 2 Region 3 Region 4 Any Region 1 Any Region 2 Any Region 3 Any Region 4 Any Region 5 Any Region 6
(JAPAN) (Hong Kong, (China) (Australia) (USA) (Russia)
  Singapore)        
  0.5 18,500 19,000 25,100 28,600 17,900 18,100 18,100 21,500 27,600 24,900
  0.75 19,900 21,000 28,600 32,400 18,800 19,100 19,200 25,100 32,600 28,500
  1 21,300 23,000 32,300 36,300 19,800 20,100 20,300 28,600 37,700 32,200
1EA 1.25 23,000 26,000 37,200 41,300 21,000 21,500 21,600 33,400 43,000 37,000
  1.5 24,700 29,100 42,100 46,300 22,100 22,900 23,000 38,100 48,300 41,900
2EA 1.75 26,400 32,000 47,100 51,300 23,700 24,400 24,500 42,300 54,200 46,800
  2 28,100 34,900 52,100 56,400 25,200 26,000 26,100 46,700 60,200 51,700
3EA 2.5 30,100 38,000 55,700 64,000 26,600 27,800 27,800 54,000 64,600 55,300
4EA 3 32,300 41,300 59,200 71,900 27,900 29,500 29,300 57,200 68,900 58,900
  3.5 34,300 44,300 63,000 79,700 29,300 31,300 30,900 60,400 73,300 62,400
  4 36,300 47,400 66,400 87,400 30,600 33,000 32,400 63,400 77,800 66,000
  4.5 38,300 50,500 70,000 95,300 31,900 34,800 34,100 66,500 82,200 69,700
  5 40,400 53,700 73,500 103,000 33,200 36,500 35,700 69,700 86,500 73,100
  5.5 42,300 56,700 77,200 110,800 34,600 38,300 37,300 72,800 90,900 76,700
  6 44,400 59,800 80,800 118,500 35,900 40,100 38,900 75,800 95,400 80,100
  6.5 46,400 63,100 84,300 126,300 37,200 41,900 40,400 79,100 99,800 83,900
  7 48,600 66,100 87,900 134,100 38,400 43,600 42,000 82,200 104,100 87,400
  7.5 50,500 69,200 91,500 141,900 39,600 45,400 43,600 85,100 108,500 90,900
  8 52,500 72,400 95,100 149,600 41,000 47,200 45,100 88,200 113,000 94,400
  8.5 54,500 75,300 98,700 157,400 42,300 48,900 46,800 91,400 117,400 98,200
  9 56,600 78,400 102,300 165,100 43,700 50,700 48,300 94,400 121,700 101,600
  9.5 58,600 81,500 105,800 173,000 45,000 52,400 50,000 97,600 126,100 105,200
  10 60,700 84,800 109,500 180,700 46,300 54,100 51,600 100,800 130,600 108,800
  10.5 62,700 87,800 113,100 188,500 47,600 55,900 53,100 103,900 134,900 112,300
  11 64,800 90,900 116,600 196,300 49,000 57,700 54,800 106,900 139,300 115,900
  11.5 66,700 94,100 120,200 204,000 50,300 59,500 56,200 110,100 143,700 119,400
  12 68,800 97,100 123,900 211,700 51,600 61,200 57,900 113,200 148,200 123,000
  12.5 70,800 100,200 127,400 219,600 52,900 63,100 59,500 116,200 152,600 126,600
  13 72,900 103,500 131,000 227,300 54,100 64,800 60,900 119,400 157,000 130,000
  13.5 75,000 106,500 134,600 235,200 55,500 66,500 62,500 122,600 161,500 133,800
  14 76,900 109,600 138,100 242,900 56,800 68,300 64,000 125,600 165,900 137,300
  14.5 79,100 112,800 141,800 250,600 58,200 70,000 65,800 128,700 170,200 140,800
  15 81,000 115,900 145,300 258,400 59,500 71,800 67,400 131,900 174,600 144,300
  15.5 82,900 118,800 148,900 266,200 60,800 73,500 68,900 134,900 179,100 148,100
  16 85,000 121,900 152,400 273,900 62,100 75,300 70,500 137,900 183,500 151,500
  16.5 87,200 125,200 156,200 281,800 63,400 77,000 72,000 141,200 187,800 155,100
  17 89,200 128,200 159,600 289,500 64,800 78,900 73,700 144,300 192,200 158,700
  17.5 91,200 131,300 163,300 297,300 66,100 80,700 75,300 147,300 196,700 162,200
  18 93,100 134,500 166,800 305,000 67,400 82,400 76,800 150,400 201,100 165,800
  18.5 95,300 137,500 170,500 312,800 68,700 84,100 78,400 153,600 205,400 169,300
  19 97,200 140,600 174,000 320,700 70,000 85,900 79,900 156,600 209,800 172,900
  19.5 99,300 143,700 177,700 328,400 71,300 87,700 81,500 159,700 214,300 176,500
  20 101,400 147,000 181,100 336,100 72,700 89,400 83,300 163,000 218,700 179,900
  20.5 103,500 150,000 184,800 343,900 74,000 91,200 84,800 166,100 223,000 183,700
  21 105,400 153,100 188,400 351,600 75,300 92,900 86,400 169,100 227,400 187,200
  21.5 107,400 156,300 192,000 359,500 76,600 94,700 87,900 172,300 231,900 190,700
  22 109,500 159,300 195,500 367,200 77,900 96,600 89,500 175,400 236,200 194,200
  22.5 111,500 162,400 199,200 375,000 79,300 98,300 91,200 178,300 240,600 198,000
  23 113,600 165,500 202,700 382,900 80,600 100,000 92,700 181,500 245,100 201,400
  23.5 115,600 168,600 206,400 390,500 81,900 101,700 94,300 184,700 249,600 205,000
  24 117,600 171,700 209,800 398,200 83,200 103,600 95,800 187,700 253,900 208,400
  24.5 119,700 174,900 213,500 406,100 84,500 105,300 97,400 190,800 258,300 212,100
  25 121,100 176,700 217,100 414,000 85,600 106,800 98,700 193,900 263,300 215,700
  25.5 122,600 178,700 220,800 422,000 86,900 108,300 100,000 196,900 268,400 219,200
  26 124,000 180,600 224,200 429,700 88,000 109,800 101,300 199,800 273,500 222,800
  26.5 125,500 182,500 227,900 437,700 89,300 111,300 102,500 202,800 278,500 226,400
  27 126,800 184,500 231,300 445,600 90,500 112,900 103,700 205,800 283,500 229,800
  27.5 128,200 186,300 235,100 453,300 91,700 114,400 105,000 208,800 288,500 233,500
  28 129,700 188,200 238,600 461,300 92,800 115,900 106,200 211,700 293,500 237,100
  28.5 131,100 190,100 242,100 469,200 94,100 117,400 107,400 214,800 298,500 240,600
  29 132,600 192,100 245,700 477,000 95,300 118,800 108,600 217,800 303,600 244,100
  29.5 134,000 194,000 249,400 484,900 96,600 120,300 109,900 220,900 308,600 247,900
  30 135,400 195,800 252,900 492,900 97,600 121,800 111,200 235,500 313,700 251,300

 
 

You can cancel your order only when the progress status of your transaction is in 'preparing for delivery',

'Paid', or 'Packing' at [MY EGLOO > MY ORDER LIST-Order / Payment List > Select of an item you want to cancel.]

 

 

1. Click 'Order / Payment list' at [ MY EGLOO > MY ORDER LIST ]

 

2. Select of an item you want to cancel.[ [MY EGLOO > MY ORDER LIST-Order / Payment List ]

 

3. Select the list for cancellation and click the 'Request '.

   The refund will be made upon completion of cancellation with the refund period subject to change

   depending on payment methods.

 

Cloud Service Plan

  - Monthly plan : Monthly plan can only be refunded up to 24 hours after purchase has been made.

  - Yearly plan : Yearly plan can be refunded. But if you do not submit a refund request within 24 hours after purchasing, you will not be entitled to a full refund. 

 

    (If you request a refund after 31 days, we consider you subscribe for 2 months. So you will be refunded 7~80% of your paid fee.)

 

Check the item(s) that you want to cancel only before clicking the "Cancel Order" button.

 

 

The refund will be made upon completion of cancellation with the refund period subject to change depending on payment methods.

1. Countries available for international shipping are subject to change without prior notice

    depending on EMS conditions.

 

2. Refer to the post office of a destination country for more details on prohibited items and

    size restrictions.

 

 

Yes, it does. Only the countries that are available for international shipping will be visible.

 

If you don't see your preferred destination country in the list, you are not able to send a

package to the country.

The best way to save on international shipping rates is to send multiple items at one time as

opposed to a single item because you have to pay the basic rate even for a single item anyway.

 

 

<Example>

If the destination country is Japan, the shipping cost for a single 100g item is 10,900 won

(Exclusive of packaging material).

 

The shipping costs for five and ten 100g items are 10,900 and 12,400 won, respectively.

International shipping rates vary depending on the destination country and package weight.

Please refer to "FAQ - delivery - International shipping rates by countries."

Unfortunately, sending to multiple destinations is not supported for a package shipped internationally.

Please, place a separate order if you want to send a package to multiple locations.

The average delivery time for a package shipped domestically is typically three to five

business days from the date a seller identifies the payment.

 

You can get more detailed information on delivery time on the item description page.

● The average delivery time is applicable to a domestic delivery only.

    It refers to the average period of time it takes from the date of completing the payment

    to the date of receiving the package.

    The information on the average period of time is available only for sellers whose average

    delivery time in previous month is three business days.

 

● The delivery time for individual items may vary depending on different average delivery times

    of sellers.

You can see details on your cancelled transactions for the recent.

[ MY EGLOO > MY ORDER LIST > Order Cancel List ]